Frequently Asked Questions

How Can I Track My Order

Tracking numbers are assigned to packages when they ship (Usually within 1-3 business days.)
When your package ships, you will receive an email with your tracking number and a link to check the status.
After you receive the number, follow the order on the tracking order page.

How Long Does Delivery Take

Once your order is verified and your payment has been approved, processing time begins. This takes approximately 1-3 business days - NOT including weekends or holidays. After processing, orders are shipped from our warehouse.
You will receive a confirmation order as well once your order has been shipped.

Where Is My Tracking Number

Your tracking number will be in your shipping confirmation email (which may be in your spam or junk folder.) If you still cannot find it, please message or email us and we will provide it to you.

The Tracking Says "Delivered" But I Haven't Received My Order Yet

In these cases, we recommend getting in touch with the courier or shipping provider ASAP - they'll usually resend your package the next working day, or ask you to pick it up at their offices. If your order has been marked as delivered but you haven't received it, please follow these next
steps:
- Search around your door for a notice of attempted delivery.
- Look around the delivery location. In order to protect your order from theft or weather, some delivery drivers might leave it around the bushes, in a grill, in a plastic bag, around your porch or another place where it can be protected.
- Make sure someone else hasn't received your package. It's also likely that a family member that
was available at your residence or a neighbor received your package.
- Wait 36 hours. Sometimes shipping companies marked an order as "delivered" while the package is still in transit. If after waiting this period of time, please get in touch with the shipping company.
If all above steps were unsuccessful, please contact us immediately and we'll assist you further.

I Made An Order and Now Need To Cancel It. How Long Do I Have to Cancel

You have a 24 hour grace period to cancel your order once it has been confirmed.

Payment

Which Payment Methods Do You Accept

We accept all major credit cards including Visa, Mastercard, Visa Debit, Apple Pay.
Disclaimer: Unfortunately, we do not and will not accept PayPal.

Which Currency Will Be Used When I Place My Order

All prices listed on the website are in the currency that you choose. For international orders, the bank that has issued your credit or debit card determines the exact exchange rate that you will be charged. The amount taken from the original funding source is returned in full when refunded by the seller. Please note that we cannot be help responsible for any discrepancies caused by exchange rate fluctuations.

What If My Credit Card Is Denied

You will receive an error message immediately if there is a problem with processing your credit card. You'll have the opportunity to enter a new card number if this happens. Please make sure that all of your personal information matches the exact information associated with your credit card. If some information doesn't match, the transaction will not go through, as we have a very secure and encrypted payment process. If you are unsure, please call your credit card company to verify the information they have on file. Also, please ensure that your credit card is able to make international purchases. You can also try going through the regular checkout as a payment option. Please note, our online checkout system does not allow for payments to be split across multiple cards.

Returns & Refunds

What's Your Return Policy

We love E-Ink Magic and are confident that you will too!
Please read refund and exchange policy before making an informed purchase.

I Have Not Received My Refund Yet, Why Is That

If you haven't received a refund yet, first check your bank account, and then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us.